Refund policy
By placing an order through the Fairway Kits website you agree to the terms below. We have set these policies to ensure that you are fully aware of our refund and return methods and procedures.
30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at support@fairwaykits.com
If your return is accepted, we’ll send you instructions on how and where to send your package by mail.
The return postage cost is the responsibility of the customer.
Please include your name and order number in your return package.
The returns inspection process can take around 2-3 working days. Items sent back to us without first requesting a return will not be accepted.
Refund processing time can take up to 5 working days.
DAMAGED, WRONG PRODUCTS, OR ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To return your product, you should contact our customer support team at support@fairwaykits.com
EXCHANGES
We only exchange products that are damaged, incorrect item, incorrect size or defective.
If you need to exchange an item please contact our customer support team at support@fairwaykits.com
RETURN SHIPPING COST
The cost of the return shipping is the customer's responsibility.
We do not charge any restocking fees on returned products.
REFUNDS & ORDER CANCELLATION
If the product is still being processed, you are eligible for order cancellation and a full refund. If your order was already fulfilled and you have received a tracking number and you want to cancel, you must wait until the package arrives to start the return process.
If you have any queries about your order or the returns process, please do not hesitate to contact our customer support team by email at support@fairwaykits.com
Contact Information
Email: support@fairwaykits.com
Customer Support: Monday-Saturday 9am-5pm